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Refund Policy

Last updated: June 5, 2026

Our 30-day money-back guarantee

We want you to be confident in your choice. Eligible new hosting plans come with a 30-day money-back guarantee: if you are not satisfied within the first 30 days of your initial purchase, you may request a full refund of the hosting fee, subject to the conditions below.

What is refundable

  • The hosting fee for an eligible new shared, VPS, or dedicated plan, when cancelled within 30 days of the initial purchase.

What is not refundable

The following are excluded from the money-back guarantee:

  • Domain registrations and renewals — once a domain is registered or renewed, the fee is non-refundable, because it is paid to the registry and cannot be reversed. If you purchased a domain alongside hosting and cancel within the guarantee period, the hosting fee is refundable but the domain registration cost is not.
  • Renewals — payments for renewing an existing service beyond the initial 30-day window.
  • Add-on products and services — such as dedicated IPs, premium licenses, paid migrations, or other extras, unless stated otherwise.
  • Accounts terminated for breach — services suspended or terminated for violating our Terms and Conditions or Acceptable Use Policy.

How to request a refund

To request a refund, contact us at support@hostvogo.com or open a ticket from your billing account within the 30-day window, stating your account details and the service you wish to cancel. We may ask for brief feedback to help us improve, but it is not a condition of your refund.

Processing time

Approved refunds are issued to your original payment method. Please allow a reasonable processing period for the refund to appear, depending on your bank or payment provider.

Cancellation

You may cancel any service at any time from your billing account. Cancelling after the 30-day guarantee period stops future renewals but does not entitle you to a refund for the current billing cycle, unless required by applicable law.

Chargebacks

If you have a billing concern, please contact us first — we are happy to help and most issues are resolved quickly. Initiating a chargeback without contacting us may result in suspension of your services pending resolution.

Contact

The Hostvogo services are operated by Ambizent FZC LLC (United Arab Emirates). Questions about refunds? Email support@hostvogo.com.

Note: This document is a general template and does not constitute legal advice. Please ensure it reflects Ambizent FZC LLC's actual billing practices and complies with consumer-protection law in the United Arab Emirates.