Privacy Policy

1. Introduction

This Privacy Policy explains how personal information is collected, used, shared, and protected when you visit our website or use our services. The Hostvogo services are operated by Ambizent FZC LLC, a company registered in the United Arab Emirates ("Ambizent FZC LLC", "Hostvogo", "we", "us", or "our"), which acts as the data controller for the personal information described here. We are committed to handling your data responsibly and transparently. By using our services, you agree to the practices described in this policy.

2. Information we collect

We collect the following categories of information:

• Account and billing information — such as your name, email address, phone number, billing address, and payment details (payment card data is processed by our payment providers, not stored by us directly).
• Service data — information related to the products you purchase and the configuration of your hosting and domains.
• Technical and usage data — such as your IP address, browser type, device information, pages visited, and access times, collected automatically when you use our website or services.
• Communications — the content of support tickets, emails, live chat, and other correspondence with us.

3. How we use your information

We use your information to:

• provide, maintain, and improve our services;
• process payments, manage billing, and send service and renewal notices;
• provide customer support and respond to your enquiries;
• protect the security and integrity of our infrastructure and detect or prevent fraud and abuse;
• comply with legal obligations;
• send you service updates and, where permitted, marketing communications you may opt out of at any time.

4. Legal bases for processing

Where applicable data-protection law (such as the EU/UK GDPR) applies to you, we process your personal data on the basis of: performance of our contract with you; our legitimate interests in operating and securing our services; your consent (for example, for certain marketing); and compliance with our legal obligations.

5. Cookies and tracking

We use cookies and similar technologies to operate our website, remember your preferences (such as your theme and currency selection), analyze usage, and improve your experience. You can control or disable cookies through your browser settings, though some features may not function correctly without them.

6. How we share information

We do not sell your personal information. We share it only as needed with:

• Service providers — including payment processors, domain registrars, and infrastructure providers who help us deliver our services, under appropriate confidentiality and data-protection obligations;
• Legal and safety — where required by law, legal process, or to protect the rights, property, or safety of Hostvogo, our customers, or others;
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this policy.

7. International data transfers

We operate data centers and work with providers in multiple countries. Your information may therefore be transferred to and processed in countries other than your own. Where required, we take appropriate steps to ensure that such transfers are protected by suitable safeguards.

8. Data retention

We retain your personal information for as long as your Account is active and for a reasonable period afterward as needed to comply with our legal obligations, resolve disputes, enforce our agreements, and maintain business records. When information is no longer required, we take steps to delete or anonymize it.

9. Data security

We implement technical and organizational measures designed to protect your information, including encryption in transit (SSL/TLS), access controls, and security monitoring. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your rights

Depending on your location and applicable law, you may have the right to access, correct, update, or delete your personal information; to object to or restrict certain processing; to data portability; and to withdraw consent where processing is based on consent. To exercise these rights, contact us using the details below. We will respond in accordance with applicable law.

11. Children's privacy

Our services are not directed to children under the age of 18 (or the age of majority in your jurisdiction), and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us so we can remove it.

12. Third-party links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies.

13. Changes to this policy

We may update this Privacy Policy from time to time. We will revise the "Last updated" date above and, where changes are material, take reasonable steps to notify you. Your continued use of our services after changes take effect constitutes acceptance of the revised policy.

14. Contact us

The Hostvogo services are operated by Ambizent FZC LLC (United Arab Emirates). For privacy questions or to exercise your rights, contact us at support@hostvogo.com.

Note: This document is a general template and does not constitute legal advice. If you serve customers in the EU/UK or other regulated regions, please have it reviewed by a qualified data-protection professional and add Ambizent FZC LLC's registered address and any region-specific requirements (including under the UAE Personal Data Protection Law).